Contact NewHein
Use contact support for order questions, product compatibility, shipping, returns, account access and quote-list follow-up.
Email is the main support path. Include product links, SKUs, names, order numbers, quantities, reference links, image links, photos or screenshots when they help us understand the request.
contact@newhein.comSending a quote or restock list?
Start from Request Quote if the order needs bulk quantities, repeat restock, mixed categories or part matching. Then send the list by email with the details below.
Before you email
The right details reduce back-and-forth, especially for quote lists and compatibility questions.
Order help
Include your order number, product name, selected variation and a short description of the issue.
Product questions
Send the product link, SKU, model number, size/spec, build context and what must match exactly.
Quote lists
Include item names or links, quantities, delivery country or region and substitute rules.
No exact link?
Send the product name, brand, model number, size/spec, similar item link, photo or screenshot so the item can be identified.
What we can help with
- Order status and shipping questions
- Sizing, fit and clothing selection questions
- Bulk, restock and mixed-size quote requests
- Returns, refund questions, account login and checkout issues
Quote message format
Product link or style name: Category: Color: Size range: Quantity: Delivery country or region: Accept close substitutes: Yes / No Notes or image links:
Quick links
Use the path that best matches the request.