Wholesale fashion | Samples | Mixed orders
NewHein

NewHein customer support

What do you need help with?

Choose the stage you are at. We will take you to the correct search, order, payment, tracking or after-sales path without making you repeat the process.

Track an OrderContact SupportChoose a Buying Route

Support by workflow

Start with the issue

Each topic links directly to the page or action that resolves it.

01 · SEARCH

Product Search & Quick View

Help with image upload, search results, product details, colors and detailed size information.

  • No similar products found
  • Size table or detail image questions
Choose a search route →
02 · WHOLESALE

Small Wholesale

Help building a mixed Buying List, submitting an inquiry, receiving confirmation and paying by link.

  • 10-piece mixed minimum
  • Final price and availability review
Open Small Wholesale →
03 · DROPSHIPPING

Dropshipping

Help choosing variants, direct payment, confirmation-first orders and neutral packaging.

  • One-piece orders
  • Direct-to-customer delivery
Open Dropshipping →
04 · PAYMENT

Payment & Payment Links

Use this path if a private payment link is missing, expired or cannot be opened.

  • WooCommerce secure checkout
  • PayPal and order-pay questions
Contact payment support →
05 · DELIVERY

Shipping & Tracking

Enter the order number and checkout email, or use the secure link sent after dispatch.

  • No account required
  • Carrier and tracking status
Track an order →
06 · AFTER-SALES

Returns, Damage & Wrong Items

Check eligibility and contact us with the order number and relevant product evidence.

  • Damage, wrong item or missing parcel
  • Return and refund steps
View returns policy →

Time-sensitive help

What to do next

Fast routing reduces avoidable delays before shipment and during delivery.

Before shipment

Address or size changeContact support immediately with your order number and checkout email.
Payment link problemSend the reference number and a screenshot of the error.
Product adjustmentReply through the existing request email so the order history stays together.

After dispatch

Tracking not updatedCheck Track Order first, then contact us with the order number if it remains unchanged.
Damage or wrong itemKeep the packaging and provide clear product and parcel photos.
Missing parcelProvide the order number and carrier status so we can review the shipment.

Still need help?

Email support@newhein.com. We usually reply within one business day. Use the same email address used for checkout or the sourcing request.

Contact Support

Prepare only what applies

  • Order or request reference
  • Checkout email
  • Product name or image
  • Photos for damage or wrong items